WITHDRAW FROM CONTRACT | BrandCanvasStudio

Notice on Statutory Right of Withdrawal for Digital Content

In accordance with Article 16(m) of the EU Consumer Rights Directive and Article 86 of the Croatian Consumer Protection Act, consumers generally have a 14-day right to cancel online distance contracts. However, this right does not apply to digital downloads once the delivery performance has begun.

If you have already clicked your download link, generated your files, or accessed the digital assets inside your user dashboard, your contract is fully executed, and your right to withdraw is permanently lost.

If you have not downloaded or accessed your digital products and wish to submit a formal request to cancel your unperformed contract, please fill out the electronic cancellation interface below completely.

Submit Your Request

Order / Invoice Number * Date of Purchase * First Name * Last Name * Email Address * Customer Type * Street * Street Number * City * Postal Code * Country * Reason for Withdrawal (optional)

I confirm that I have not downloaded, generated, or accessed the digital product(s) in any way. I understand that if I have accessed the product, my right of withdrawal has been permanently lost under Art. 16(m) of Directive 2011/83/EU and Art. 86 of the Croatian Consumer Protection Act.

Submit Your Request

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